FAQ

In an ever-changing and complex industry like medicine, we realize that things can be confusing. Med Dimensions is committed to assisting doctors by simplifying their surgical processes, and we believe that clarity is crucial to success.

How much is a model?

Our pricing is dependent upon the size and anatomy of the requested structure. Since we provide patient specific models, the price will vary from case to case.

Our general educational models’ pricing varies based upon an algorithm factoring in materials used, conversion complexity, and size of the models.

What is your Return/Refund Policy?

Please visit this link to view our Return and Refund Policy.

Return and Refund Policy

How do I get in touch with you?

Send us an email through the contact page and you will be contacted by a Technical Consultant within 24 hours!

How detailed can a given model be?

Because of the uniqueness of our prints and skilled engineers, we can make prints detailed to 100 micron (.1 millimeter) layers- ensuring that the surgeon is receiving the best possible model. We can print a vast array of materials, colors, and consistencies, for patient specific pathology or generic standard/defected bones.

How soon can I expect a model after ordering?

Depending on the size and structure of your model, it can take anywhere between 4-7 business days to receive your model.

What other services do you provide?

Med Dimensions primarily provides patient specific anatomical models for surgery and training models for students and teachers for various procedures. Through our partnership with Vent Creativity, we are also able to provide virtual planning for surgery. Med Dimensions also works with inventors in the healthcare space and assists with design and prototyping surgical and educational tools, and with medical device companies to create demo models.

To learn more, reach out through the Contact Us page and we will get back to you within 24 hours!

Friendly support

Our team of knowledgeable technical consultants and salespeople provide an unparalleled customer experience.

Durability

Each of your models are tested before shipment to ensure that you receive only the most exceptional models.

Secure payments

Your trust is paramount- we strive to keep your information safe.

Fast service

Providing swift, simple solutions to prepare for your perfection.